Credits and refunds
Simple rules for paid credits.
Last updated: July 26, 2026
When a credit is used
Credits are deducted only after a tool returns a successful result. If a request fails before a usable result is returned, the credit is automatically refunded.
Credit packs
Credit packs are one-time purchases, not subscriptions. Credits do not expire while Tavunio keeps the service available. The First top-up offer is limited to one successful purchase per account.
Refund requests
If you believe a payment was duplicated, unauthorized, or did not add the purchased credits, contact support with the email used for your account and the Stripe payment receipt. We review requests individually and honor rights that apply in your location.
Before you buy
Please review the pack size and price before completing Stripe Checkout. AI results should be reviewed before you use them for job applications, business decisions, listings, or other important work.
Need help with a payment?
Email support@tavunio.com and include your payment receipt.
See also our Terms of use and Privacy Policy.